Your Privacy Matters
At Monet, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered website creation platform.
By using Monet's services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Information We Collect
We collect several types of information from and about users of our Service, including information by which you may be personally identified.
Information You Provide to Us
We collect information that you voluntarily provide when using our Service:
- Account Information: Name, email address, username, password, and profile information when you create an account
- Payment Information: Billing details, credit card information, and transaction history (processed securely through third-party payment processors)
- Content Data: Website content, text prompts, images, files, and any other data you create, upload, or publish through our Service
- Communications: Messages, feedback, support requests, and any other communications you send to us
- Survey Responses: Feedback and responses to surveys or questionnaires
Information We Collect Automatically
When you access or use our Service, we automatically collect certain information:
- Usage Data: Pages viewed, features used, time spent on pages, clicks, scrolls, and other interaction patterns
- Device Information: IP address, browser type and version, operating system, device identifiers, and mobile network information
- Log Data: Server logs including access times, error reports, and system activity
- Location Data: General geographic location based on IP address
- Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies
Information from Third Parties
We may receive information about you from third-party sources:
- Authentication Services: If you sign up using third-party authentication (Google, GitHub, etc.), we receive basic profile information
- Analytics Providers: Aggregated usage statistics and demographic information
- Business Partners: Information from partners who help us provide or improve our Service
How We Use Your Information
We use the information we collect for various purposes to provide, maintain, and improve our Service:
Service Provision and Improvement
- Provide, operate, and maintain our AI-powered website creation platform
- Process your transactions and manage your account
- Generate websites based on your prompts and preferences
- Store your generated website content and data
- Improve, personalize, and expand our Service features
- Develop new products, services, and functionality
Communication and Support
- Send you technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Provide customer support and troubleshooting assistance
- Send promotional communications, marketing materials, and product updates (with your consent)
Analytics and Research
- Monitor and analyze usage trends, patterns, and preferences
- Conduct research and analysis on the wbesites you generate
- Measure the effectiveness of our Service and marketing campaigns
- Generate aggregated, anonymized statistics about Service usage
Security and Legal Compliance
- Detect, prevent, and address technical issues, fraud, and abuse
- Protect the rights, property, and safety of our users and the public
- Enforce our Terms of Service and other policies
- Comply with legal obligations and regulatory requirements
Information Sharing and Disclosure
We Do Not Sell Your Personal Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your information in the specific circumstances described below.
Service Providers
We may share your information with third-party vendors and service providers who perform services on our behalf:
- Cloud hosting and infrastructure providers
- Payment processing and billing services
- Analytics and data analysis services
- Customer support and communication tools
- Email delivery and marketing platforms
These service providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information and use it only for the purposes we specify.
Business Transfers
If Monet is involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities:
- To comply with legal obligations, court orders, or subpoenas
- To protect and defend our rights or property
- To prevent or investigate possible wrongdoing
- To protect the personal safety of users or the public
With Your Consent
We may share your information with third parties when you explicitly authorize us to do so, such as when you choose to integrate third-party services with your account.
Aggregated and Anonymized Data
We may share aggregated or anonymized information that cannot reasonably be used to identify you. This includes statistical data about Service usage, trends, and demographics.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures
- Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols
- Data Storage: Your data is stored on secure servers with encryption at rest
- Access Controls: Strict access controls and authentication mechanisms limit who can access your information
- Security Monitoring: We continuously monitor our systems for potential vulnerabilities and attacks
- Regular Audits: We conduct regular security assessments and penetration testing
Important Security Notice
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials. If you believe your account has been compromised, please contact us immediately at security@monet.ai.
Your Rights and Choices
You have certain rights regarding your personal information, depending on your location and applicable laws.
Access and Portability
Request access to your personal information and receive a copy in a structured, machine-readable format.
Correction
Update or correct inaccurate or incomplete personal information through your account settings.
Deletion
Request deletion of your personal information, subject to certain legal exceptions.
Objection
Object to processing of your personal information for direct marketing or other purposes.
Restriction
Request restriction of processing your personal information in certain circumstances.
Opt-Out
Unsubscribe from marketing communications at any time using the link in our emails.
How to Exercise Your Rights
To exercise any of these rights, you can:
- Access and update information through your account settings
- Email us at privacy@monet.ai
- Use the data export tool in your account dashboard
We will respond to your request within 30 days. We may need to verify your identity before processing your request.
Data Retention
We retain your personal information for as long as necessary to provide our Service, fulfill the purposes outlined in this Privacy Policy, and comply with our legal obligations.
Retention Periods
- Account Data: Retained while your account is active and for a reasonable period thereafter
- Website Content: Retained until you delete it or close your account
- Payment Records: Retained for at least 7 years to comply with financial regulations
- Usage Data: Typically retained for 12-24 months for analytics purposes
When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, regulatory, or security purposes.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States, where our servers and service providers are located.
These countries may have data protection laws that are different from the laws of your country. However, we have taken appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws.
Transfer Safeguards
- Standard Contractual Clauses approved by the European Commission
- Data processing agreements with third-party service providers
- Compliance with Privacy Shield principles where applicable
- Technical and organizational security measures
Children's Privacy
Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 years of age.
If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we will take steps to delete that information as quickly as possible.
If you believe we might have any information from or about a child under 13, please contact us at privacy@monet.ai.
For users between 13 and 18 years of age, we recommend obtaining parental or guardian permission before using the Service or providing any personal information.
Third-Party Services
Our Service may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services.
We strongly advise you to review the privacy policy of every site you visit or service you use. We are not responsible for the privacy practices of these third parties.
If you choose to integrate third-party services with your Monet account (such as authentication providers or domain registrars), those services may collect information about you according to their own privacy policies.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date at the top of this Privacy Policy
- Sending an email notification to the address associated with your account
- Displaying a prominent notice within the Service
We will provide at least 30 days' notice before any material changes take effect. Your continued use of the Service after the changes become effective constitutes your acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Email: privacy@monet.ai
Email: dpo@monet.ai
Mailing Address
Malos Technologies
Attn: Privacy Department
234 Remera
gasabo, kigali
Rwanda
Response Time
We are committed to responding to your privacy-related inquiries within 30 days. For urgent matters, please mark your communication as "Urgent" in the subject line.
Regional Privacy Rights
European Economic Area (EEA) and United Kingdom
If you are located in the EEA or UK, you have additional rights under GDPR, including the right to lodge a complaint with your local supervisory authority.
California Residents
California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to opt-out of the sale of personal information (we do not sell personal information).
Other Jurisdictions
If you are located in another jurisdiction with specific privacy laws, you may have additional rights. Please contact us to learn more about your rights.